ユースカジノ 口コミ and BELLSYSTEM24 to Collaborate on Generative AI-powered Response Service for Local Governments

ITOCHU Techno-Solutions Corporation (headquartered in Minato-ku, Tokyo; Tatsushi Shingu, President and CEO; hereinafter "ユースカジノ 口コミ") and BELLSYSTEM24, Inc. (headquartered in Minato-ku, Tokyo; Hiroshi Kajiwara, President, Representative Director; hereinafter " BELLSYSTEM24") will start collaborating to support digital transformation of local government administrative services. This collaboration involves integrating "GenAI Admin Portal for Citizen^*1", ユースカジノ 口コミ's generative AI-powered response service for inquiries from residents, with "SmartBPO^*2", BELLSYSTEM24’s hybrid contact center service with AI ユースカジノ 口コミ human operator responses. We will provide a service (hereinafter "the Service") by combining automated responses by generative AI chatbots based on information from each municipality's official website ユースカジノ 口コミ human operator responses to individual inquiries from residents, supporting the shift to smart local governments by improving resident services ユースカジノ 口コミ enhancing employee work efficiency. We aim to achieve sales of 1 billion yen over the next three years.

According ユースカジノ 口コミ the "2040 Local Government Strategy Study Group^*3" hosted by the Ministry of Internal Affairs ユースカジノ 口コミ Communications, due to the impact of population decline, local governments will need to deliver services with half the current employees in 2040. On the other hユースカジノ 口コミ, the needs for administrative services, including social security services, have been increasing due to aging. Therefore, there is a need for an efficient scheme utilizing digital technologies to stably provide services to their residents.

The Service enables hybrid ユースカジノ 口コミ one-stop services that combine automated responses from generative AI chatbots ユースカジノ 口コミ responses by human operators to individual inquires depending on the situation. It allows voice responses 24/7/365, achieving both reduction of employee workloads ユースカジノ 口コミ improvement of resident satisfaction. The services are provided in multiple languages to accommodate diversity.

GenAI Admin Portal for Citizen is a service that accepts resident inquiries via chat, web browser, and voice, analyzes and evaluates the inquiry content, and automatically allocates response tasks between AI and human operators. The Service uses the generative AI application service "GenAI Admin Portal" from Taiwan's Intumit, Inc. as its system platform, which allows communications in natural language used daily by humans and references multiple websites. Leveraging our expertise in building generative AI chatbots to analyze frequently asked questions and consultations received by local government employees, ユースカジノ 口コミ is responsible for optimizing the AI platform through tuning such as adding supplementary information to responses, and converting characters that are prone to misrecognition.

SmartBPO is a service jointly developed by BELLSYSTEM24 ユースカジノ 口コミ Intumit Inc., which combines AI with human contact centers. In the Service, BELLSYSTEM24, which has operational experience with Intumit Inc.'s system platform for SmartBPO, supports the operation of GenAI Admin Portal for Citizen ユースカジノ 口コミ provides the human operator responses. BELLSYSTEM24's operators, who have knowledge of more than 250 local government operations ユースカジノ 口コミ many administrative service operations, will respond to inquiries. Additionally, by analyzing information obtained from human responses ユースカジノ 口コミ automated responses ユースカジノ 口コミ feeding it back to the AI platform, we will continuously accumulate high-quality knowledge ユースカジノ 口コミ improve response accuracy.

Going forward, ユースカジノ 口コミ and BELLSYSTEM24 will offer the Service model to local goevernments, with a view to expanding its service menu options and accepting outsourced administrative services, contributing to improving services for residents and streamlining local government operations.